Terms of Service | War Room Marketing Agency

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and War Room Marketing Agency, a sole proprietorship owned and operated by Michael Talamante, located in San Diego, California ("War Room Marketing Agency," "we," "us," or "our"). By engaging our services, accessing warroomagency.com, or using our client portal at hub.warroomagency.com, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree with any part of these Terms, do not use our website or services.

1. Services

War Room Marketing Agency provides digital marketing services to service-based businesses, including but not limited to:

Website design, development, hosting, and ongoing management
Google Business Profile (GBP) SEO and optimization
Paid advertising management on Google Ads and Meta Ads (Facebook and Instagram)
Automated review generation and reputation management
Missed-call text-back and lead automation systems
Local SEO and map-pack optimization
Brand creation and identity design
CRM setup and lead management via GoHighLevel

Specific deliverables, timelines, and scope for each engagement are defined in the applicable service agreement or proposal provided to the Client prior to engagement.

2. Client Portal

War Room Marketing Agency operates a client portal and CRM system hosted at hub.warroomagency.com, powered by GoHighLevel. By accessing this portal, you agree to comply with these Terms and any additional terms imposed by GoHighLevel. Access to the portal is provided solely for purposes related to your engagement with War Room Marketing Agency.

3. Payment Terms

3.1 Subscription Services

Monthly subscription services (including website management, GBP SEO, and paid ads management) are billed on a recurring monthly basis. The first billing cycle begins on the date services are launched or the date specified in your service agreement.

3.2 Payment Methods

We accept payment by credit card, ACH bank transfer, and other methods as specified in your service agreement. By providing payment information, you authorize War Room Marketing Agency to charge your payment method for the agreed-upon fees on the applicable billing cycle.

3.3 Late Payments

Invoices unpaid for more than 15 days past the due date may result in suspension of services. War Room Marketing Agency reserves the right to charge a late fee of 1.5% per month on overdue balances.

3.4 Price Changes

We reserve the right to adjust pricing with 30 days' written notice. Continued use of services after the effective date of a price change constitutes acceptance of the new pricing.

4. Cancellation and Refund Policy

4.1 Cancellation

All monthly subscription services are month-to-month and may be cancelled with 30 days' written notice sent to hello@warroomagency.com. Cancellation requests received fewer than 30 days before the next billing date will take effect at the end of the following billing period.

4.2 Refunds

Due to the nature of digital marketing services, fees paid for completed work are non-refundable. If you cancel mid-cycle, you will retain access to services through the end of the current billing period. No partial-month refunds are issued.

4.3 Work Product on Cancellation

Upon cancellation of a website subscription, War Room Marketing Agency will provide the Client with an export of their website content within 14 business days. Ad accounts and GBP access built in the Client's name will be transferred to the Client upon request.

5. SMS / Text Message Communications

5.1 Consent to Receive SMS

By submitting a contact form, booking a call, or otherwise providing your mobile phone number to War Room Marketing Agency, you expressly consent to receive SMS and MMS text messages from War Room Marketing Agency at the phone number provided. These messages may include:

Appointment confirmations and reminders
Responses to your inquiries
Service updates and follow-up communications
Marketing messages related to War Room Marketing Agency services (where separately consented)

5.2 Message Frequency

Message frequency varies based on your interaction with our services. You may receive up to 4–8 messages per month in connection with active engagements or inquiries.

5.3 Message and Data Rates

Message and data rates may apply. Standard carrier messaging rates apply to all SMS messages sent and received.

5.4 Opt-Out

You may opt out of SMS communications at any time by replying STOP to any text message from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent, except as required by law.

5.5 Help

For help, reply HELP to any SMS message or contact us at hello@warroomagency.com or (619) 942-7762.

5.6 TCPA Compliance

War Room Marketing Agency complies with the Telephone Consumer Protection Act (TCPA) and all applicable state laws governing SMS communications. We will not send automated marketing text messages to you without your express written consent.

6. Email Communications

By providing your email address, you consent to receive transactional emails related to your engagement with War Room Marketing Agency. Where you have separately opted in to marketing emails, we will send periodic updates, newsletters, and promotional content. You may unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting us directly. We comply with the CAN-SPAM Act and all applicable email marketing regulations.

7. Client Responsibilities

The Client agrees to:

Provide accurate, complete, and timely information required for War Room Marketing Agency to perform the services
Respond to requests for approvals, feedback, or content within a reasonable timeframe
Ensure that any content, logos, images, or materials provided to War Room Marketing Agency for use in campaigns do not infringe on third-party intellectual property rights
Maintain control of any ad accounts, Google accounts, or third-party platforms that are provided access to War Room Marketing Agency for management purposes
Not engage in any illegal, fraudulent, or deceptive practices in connection with services provided

8. Intellectual Property

8.1 Client-Owned Materials

Upon full payment of all outstanding fees, any custom website designs, creative assets, or ad copy created solely for the Client become the Client's property.

8.2 War Room Marketing Agency Materials

War Room Marketing Agency retains ownership of its proprietary processes, templates, frameworks, and systems. Nothing in these Terms grants the Client a license to War Room Marketing Agency's proprietary methodologies.

8.3 Portfolio Use

War Room Marketing Agency reserves the right to reference the Client's business name and display screenshots or descriptions of completed work in its portfolio, case studies, and marketing materials, unless the Client provides written objection.

9. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement. War Room Marketing Agency will not disclose the Client's business metrics, strategies, or proprietary information to third parties without the Client's consent, except as required by law or as necessary to perform the services (e.g., sharing with platform vendors such as Google or GoHighLevel).

10. Third-Party Services

War Room Marketing Agency utilizes third-party platforms and services in the delivery of its services, including but not limited to:

GoHighLevel — CRM, automation, landing pages, and client portal (hub.warroomagency.com)
Google — Google Ads, Google Business Profile, Google Analytics
Meta — Facebook Ads, Instagram Ads
Stripe / payment processors — payment collection
Netlify / hosting providers — website hosting

Use of these third-party services is subject to their respective terms of service and privacy policies. War Room Marketing Agency is not responsible for the acts or omissions of third-party providers.

11. Disclaimer of Warranties

War Room Marketing Agency provides services on an "as-is" and "as-available" basis. We do not guarantee specific results, including but not limited to a specific number of leads, a specific search ranking, or a specific return on ad spend. Digital marketing results vary based on factors outside our control, including market conditions, competition, ad platform algorithm changes, and Client business factors.

TO THE FULLEST EXTENT PERMITTED BY LAW, WAR ROOM AGENCY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WAR ROOM AGENCY'S TOTAL LIABILITY TO THE CLIENT FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO WAR ROOM AGENCY IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL WAR ROOM AGENCY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Indemnification

You agree to indemnify, defend, and hold harmless War Room Marketing Agency, its owner, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content you provide to us for use in campaigns.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from or related to these Terms or the services shall be resolved first through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in San Diego County, California, under the rules of the American Arbitration Association.

15. Modifications to Terms

War Room Marketing Agency reserves the right to modify these Terms at any time. We will notify active clients of material changes via email or via notice on our website at least 14 days before the changes take effect. Continued use of our services after the effective date of any modification constitutes your acceptance of the updated Terms.

16. Entire Agreement

These Terms, together with any service agreement or proposal executed between the parties, constitute the entire agreement between you and War Room Marketing Agency with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals.

17. Contact

If you have questions about these Terms, please contact us:

War Room Marketing Agency
Michael Talamante
San Diego, California
Email: hello@warroomagency.com
Phone: (619) 942-7762